Privacy Policy
In this Privacy Policy, “us”, “we” or “our” means MAC Chain. We are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change this Privacy Policy from time to time by publishing changes on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including credit card information.
What personal information do we collect?
We may collect the following types of personal information:
- name;
- mailing or street address;
- email address;
- telephone number and other contact details;
- age or date of birth;
- credit card information;
- device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the site, advertising data, IP address and standard web log information;
- details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or app, or indirectly through your use of our website, app or online presence, or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; and
- any other personal information that may be required to facilitate your dealings with us.
We may collect this personal information either directly from you or from third parties.
We may collect this information when you:
- register on our website or app;
- communicate with us through correspondence, chats or email, or when you share information with us from other social applications, services or websites;
- interact with our websites, services, content and advertising; or
- invest in our business or enquire about a potential purchase in our business indicates interest.
In addition, when you apply for a job or position with MAC Chain, we may collect certain information from you (including your name, contact details, work history and relevant records checks) from recruitment consultants, previous employers and others who may be able to assist in our assessment of your application.
This Privacy Policy does not apply to acts and practices relating to employee records of current or former employees, which are exempt under the Privacy Act.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our website and applications;
- to operate, protect, improve and optimise our website, applications, business operations and user experience, including analytics, research, advertising and marketing;
- to send service, support and administrative messages, reminders, technical notices, updates, security alerts and requested information;
- to send marketing and promotional communications and other information that may be of interest to you, including information sent by or on behalf of our business partners;
- to administer surveys, promotions, competitions or events sponsored or managed by MAC Chain or its partners;
- to comply with legal obligations, resolve disputes and enforce agreements; and
- to assess and manage employment applications.
We may also disclose your personal information to trusted third parties who hold other information about you. These parties may combine that information to develop anonymised insights that help us better understand preferences, personalise experiences and enhance the services we provide.
Do we use your personal information for direct marketing?
MAC Chain and/or its carefully selected business partners may send you direct marketing communications about our services. These communications may take the form of email, SMS, mail or other channels, in accordance with the Spam Act and the Privacy Act.
You may opt out of receiving marketing communications at any time by contacting us using the details provided on our website or by using the unsubscribe facilities included in the communication.
To whom do we disclose your personal information?
We may disclose personal information for the purposes outlined in this Privacy Policy to:
- our employees and related entities;
- third-party suppliers and service providers (including website and infrastructure providers);
- professional advisers, agents and consultants;
- payment system operators and merchants;
- business partners or potential partners;
- sponsors or promoters of competitions conducted via our services;
- any party to whom our assets or business are transferred;
- specific third parties authorised by you; and
- government agencies, regulators or law enforcement bodies as required or permitted by law.
Using our website and cookies
We may collect personal information when you use or access our website. While we do not use browsing information to identify you personally, we may record information such as pages visited, date and time of access and IP address.
We may use cookies and similar tracking technologies to analyse website usage and remember preferences. Cookies are small files stored on your device that enable recognition across browsing sessions. You may disable cookies through your browser settings, however doing so may affect website functionality.
Where cookies collect information linked to your account, that information is treated as personal information and handled in accordance with this Privacy Policy.
Security
We may hold personal information in electronic or hard-copy form. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure through physical, administrative and technical safeguards. However, we cannot guarantee absolute security.
Links
Our website may contain links to third-party websites. These links are provided for convenience only. MAC Chain is not responsible for the privacy practices or content of third-party websites, and we encourage users to review the privacy policies of those websites before use.
Accessing or correcting your personal information
You may request access to the personal information we hold about you by contacting us using the details on our website. We may need to verify your identity and, in some cases, may not be able to provide full access — we will explain why where this occurs.
If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
Making a complaint
If you believe MAC Chain has breached the Privacy Act or mishandled your personal information, you may submit a complaint using the contact details provided on our website. Please include your name, contact details and a clear description of the issue.
We will acknowledge and respond to your complaint within a reasonable time. If you are not satisfied with our response, we will advise you of further steps available to you.